Orders are typically processed and shipped within 1–2 business days. After shipment, standard delivery takes approximately 3–5 business days, while express delivery takes approximately 1–2 business days.

Yes. Orders over $75 shipped within the United States and U.S. territories qualify for free standard shipping. This offer does not apply to international orders.

Yes. Unused items in like-new condition can be returned or exchanged within 30 days of delivery. A 10% restocking fee applies unless the item is returned unopened in its original packaging. Full details are in our Return & Refund Policy.

Email us at loopsupport@ooda-corp.comwithin 30 days of delivery with a description and, if possible, a photo. We’ll get you a replacement, exchange, or refund, and in most cases you won’t need to send anything back.

We do, on a limited basis. If you’re ordering from outside the United States, we recommend contacting our support team first to confirm delivery details for your location.

Yes. OODA holds official trademark licenses from all branches of the U.S. military, and every logo and insignia used on our products has been reviewed and approved by the respective branch.

Our leather goods, including our keychains, along with our gift sets, are proudly made in the United States. Other products are sourced through a combination of domestic and international manufacturing partners.

You can request a change or cancellation any time before your order ships, with the exception of custom products once production has started. Email loopsupport@ooda-corp.com and we’ll help right away.

You’ll receive an email with tracking information as soon as your order ships.

We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, and bank or wire transfer, with no additional fees.

International orders may be subject to customs duties or import taxes charged by the destination country. These fees are set by local customs authorities and are the responsibility of the customer.

We occasionally run promotions and discount codes. When we do, the specific terms and any expiration dates will be shared at the time of the offer.

Email us at loopsupport@ooda-corp.com within 30 days of delivery and let us know what happened. We’ll send the correct item and typically won’t need you to return the wrong one.

Refunds are issued within 3 business days of us receiving and verifying your returned item, or within 3 business days of photo verification for wrong or defective items that don’t require a return.

Email us at loopsupport@ooda-corp.com, call +1 (949) 203-9525, or reach out through our contact form, Facebook Messenger, or Instagram. Our team is available Monday through Friday, 9:00 AM to 6:00 PM PST.