Billing Term & Conditions
This Billing Policy explains how payments, pricing, taxes, billing issues, and refunds are handled when you place an order with OODA Corp. Our goal is to make the payment process clear and straightforward, from the time you place your order through any applicable refund or billing adjustment.
Accepted Payment Methods
OODA accepts the following payment methods:
- Credit and debit cards
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Amazon Pay
- Bank or wire transfer
There are no additional fees for using any of the payment methods listed above.
When You’re Charged
Payment is authorized and charged when you place your order.
If OODA is unable to fulfill part or all of an order, such as when an item becomes unavailable due to a stock issue, we will notify you and issue a refund for the affected portion of the order.
If only part of your order is affected, the remaining portion of your order may continue to be fulfilled as applicable.
Pricing and Currency
All prices displayed on the OODA website are listed in U.S. dollars (USD) unless otherwise stated.
The product price displayed on the website does not include applicable sales tax or shipping charges unless specifically indicated.
Applicable sales tax and shipping charges are calculated based on the order and shipping details provided at checkout. The applicable amounts will be shown before you complete your purchase.
OODA may update product prices from time to time. Any applicable price changes will be reflected on the website.
Sales Tax
Applicable sales tax is calculated at checkout based on the shipping destination and the tax requirements applicable to the order.
The exact sales tax amount applicable to your order will be displayed before you complete your purchase.
Declined or Failed Payments
If your payment is declined or otherwise fails to process, the order will not be confirmed.
A failed or declined payment does not reserve the product for you. You may try placing the order again using the same payment method or a different available payment method.
If the payment continues to fail, we recommend contacting your bank or card issuer to confirm that there are no restrictions or issues affecting the transaction.
You may also contact OODA at loopsupport@ooda-corp.com if you need assistance with a payment-related issue.
Billing Errors and Pricing Errors
OODA makes reasonable efforts to ensure that the prices displayed on our website are accurate. However, pricing or promotional errors may occasionally occur.
If you believe you were charged an incorrect amount, or if you notice a discrepancy between the price displayed at checkout and the amount charged, please contact us at loopsupport@ooda-corp.com so we can review the transaction.
OODA handles pricing discrepancies according to the circumstances of the error.
Small Pricing Discrepancies
Minor pricing discrepancies may be honored as charged.
If a small pricing difference works in your favor, OODA will generally honor the amount charged rather than requiring an adjustment.
Larger but Plausible Pricing Errors
Larger pricing discrepancies that could reasonably result from a promotion, website configuration issue, or similar circumstance will generally be reviewed on an individual order basis.
Where appropriate, OODA may honor the price for an individual order.
Obvious or Significant Pricing Errors
Obvious and significant pricing errors may require additional review before an affected order is fulfilled.
In these circumstances, OODA may place the order on hold while we review the error rather than automatically fulfilling the order at the incorrect price.
If the order cannot reasonably be fulfilled at the displayed price, we will contact you to explain the situation and may cancel or refund the affected order as appropriate.
Where an order is cancelled because of a significant pricing error, OODA may provide the option to reorder the product at the correct price. In some circumstances, we may also offer a goodwill discount.
Our goal is to handle significant pricing errors fairly while ensuring that customers understand what happened before an affected order is cancelled or adjusted.
Duplicate Charges and Other Billing Issues
If you believe you have been charged more than once for the same order, or you notice another billing issue that you do not recognize, please contact us at loopsupport@ooda-corp.com.
Please include your order number and any relevant information about the charge so that our team can review the transaction and determine the appropriate resolution.
Refunds
Refunds relating to returns, exchanges, cancellations, billing issues, or other order-related matters are handled according to the applicable terms of our Return & Refund Policy.
Approved refunds are generally issued to the original payment method. Where permitted under our Return & Refund Policy, customers may choose store credit or another available refund option.
Once OODA processes a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
For return-specific refund requirements, including eligibility, return shipping costs, restocking fees, and refund processing timelines, please review our Return & Refund Policy.
Contact Us
If you have a question about a charge, payment, pricing issue, duplicate charge, or any other billing matter, our team is here to help.
OODA Corp
30251 Golden Lantern Ste E #433
Laguna Niguel, CA 92677
United States
Email: loopsupport@ooda-corp.com
Phone: +1 (949) 203-9525
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST